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We came in tonight at 4.45 our group fluctuated from 2 in number to 9 depending, over the course of our 2.5 hour happy hour gathering.  We were consistently and rudely told by staff that we were in the way of a walkway. When we attempted to spread to a table we were told it was reserved. When the server who was incredibly rude told us to move every time she went up and down the stairs (through the door at the bar corner) a hostess told us that we could remain at a table we thad accosted to attempt to create room for the servers to work we were pleased we had been told the reservations for that table had been cancelled.  The same rude rude waitress then told us again to move.

At this point a supervisor/manager/owner involved himself. He was incapable of understanding that we were simply looking to be accommodated. The restaurant had 1 table when we walked in was less than 25% full for most of our time there and may have been 30% full when we were made to feel unwelcome and left. The table was then inexplicably re-reserved.

Our group was composed exclusively of Annapolis residents. A group as diverse as teachers and high-end realtors, government staffers and wealth managers, IT professionals and brokers. Yet we were made to feel like out business didn’t matter. We checked out at over $200 which at a little over $5 a drink and $5 a plate (though roughly half of our group was ordering off the regular menu and 2 “charity” cocktails were also ordered) one might think that we could be considered a valuable commodity in a largely empty space.

With a group who are local and rely on broad networks for our livelihoods, who had made happy hour at level semi regular, and for whom your profit margins are significantly greater than that at the at least 10 empty tables would have been and probably a more profitable per head (even at $5 a drink you markups are still considerable) spend than the few tables that were populated, it might be reasonable to assume that we could have been accommodated.

It is not my choice to add 2 or more extra tables beyond what the space was clearly designed for (though I understand that the space was purchased for a great price: lock stock and barrel when kyma closed- so the design errors were not yours) , nor was it my choice to have your staff continually gathering below stairs, nor was it our choice to be treated poorly by a rude waitress and arrogant supervisor/manager/owner. It was our choice to spend our money there and remains our prerogative to inform our diverse local networks of our experiences there.

We will not be returning and will share our disappointment with all who ask.

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